Welcome to Peonygear. By accessing or using our website at https://www.peonygear.com, you agree to be bound by the following Terms of Service. Please read them carefully before placing any order or using our services.

1. Overview

This website is operated by Peonygear. Throughout the site, the terms “we”, “us”, and “our” refer to Peonygear. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this website and make purchases.

3. Products & Services

Peonygear offers made-to-order, print-on-demand products including apparel, home decor, and accessories. All items are custom-manufactured upon order and shipped from international production partners (Vietnam, China, Mexico).

We make every effort to display our products as accurately as possible, but actual colors, sizes, or designs may vary slightly due to screen differences or production methods.

4. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including:

  • Suspected fraud or unauthorized activity

  • Errors in product description or pricing

  • Violation of our policies

Order cancellations by the customer are only accepted within:

  • 24 hours (weekdays)

  • 48 hours (weekends)

After that, orders are processed and cannot be modified or canceled.

5. Pricing & Payments

Prices for our products are listed in USD and are subject to change without notice. We accept:

  • Credit/Debit Cards (Visa, MasterCard, AmEx)

  • PayPal

All transactions are processed securely. We do not store full credit card information.

6. Shipping & Delivery

We offer domestic and international shipping. Delivery times vary based on destination and are outlined in our Shipping Policy.

We are not responsible for delays caused by:

  • Customs processing

  • Weather events

  • Carrier disruptions

Customers are responsible for providing accurate shipping information. Orders delivered to incorrect addresses due to customer error are not eligible for refund or reshipment.

7. Refunds & Returns

Due to the custom nature of our products, returns are not accepted unless the item is:

  • Damaged

  • Defective

  • Incorrectly delivered

Please refer to our Return & Refund Policy for full details.

8. Intellectual Property

All content on our website, including designs, text, graphics, logos, and product images, is the property of Peonygear or its licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, modify, or use our content without written permission.

9. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To solicit others to perform or participate in illegal acts

  • To infringe upon our intellectual property rights

  • To interfere with the security of the website

  • To upload viruses or malicious code

Violation of these terms may result in termination of your access to the site.

10. Limitation of Liability

Peonygear is not liable for any indirect, incidental, or consequential damages resulting from your use of the site, inability to access the site, or issues related to product delivery.

Our maximum liability to you for any claim shall not exceed the amount you paid for the product in question.

11. Indemnification

You agree to indemnify and hold harmless Peonygear and its affiliates from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of those changes.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States.

14. Contact Information

  • Email: [email protected]

  • Phone: +1 (209) 850-3168

  • Address: 323 N Thor St, Turlock, CA 95380, United States

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM PST