Shipping Policy

At Peonygear, we are committed to ensuring that your order is delivered securely and within the estimated timeframes.
We follow a made-to-order production model — every product is custom-made after an order is placed and shipped directly from our trusted production partners in Vietnam, China, or Mexico.

This policy reflects our commitment to transparency and fair shipping practices.

To help ensure smooth delivery, please confirm that your shipping address is accurate and complete, including apartment numbers and route details.

Peonygear is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

A. Order Processing, Transit Time & Cut-Offs

Order Processing

  • Orders are processed Monday–Friday (PST), excluding public holidays.

  • Processing time is 5–7 business days.

  • Orders placed after the daily cut-off are processed the next business day.

Order Cut-Off Time

5:00 PM PST (GMT-08:00).

Estimated Shipping Time

  • United States: 7–10 business days

  • International (Canada, UK, Australia): 10–17 business days

Estimated Total Delivery Time

  • U.S. Orders: 12–17 business days

  • International Orders: 15–24 business days

No Order Processing on These Holidays

New Year’s Day
Presidents’ Day
Memorial Day
Independendance Day
Labor Day
Thanksgiving Day
Christmas Day

B. Shipping Costs

  • USA: Flat rate $7.95

  • Canada, UK, Australia: Flat rate $9.95

  • Remote-area surcharges may apply and will appear at checkout.

C. Shipping Carriers & Delivery

We partner with:

  • YunExpress, Yanwen, China Post (international)

  • USPS (final delivery in the U.S.)

  • Canada Post, Royal Mail, Australia Post (international destinations)

Delivery may take an additional 3–5 business days for remote locations (Hawaii, Alaska, APO/FPO).

D. Order Tracking

Once your order ships, we will email you a tracking number. You can track:

  • Via the carrier’s website

  • Through our Order Tracking page (if available)

If you do not receive tracking within 5 business days after your order finishes processing, please contact us at support@peonygear.com.

E. Address Accuracy & Changes

  • Customers are responsible for providing accurate address details at checkout.

  • Orders returned due to incorrect addresses may require additional reshipping fees.

  • Address changes can be made within 24 hours of purchase by emailing us.

  • We cannot modify an address once the order has shipped.

F. Order Cancellations

  • Orders may be canceled within 24 hours of purchase.

  • After this time, orders enter production and can no longer be canceled or modified.

Note: We do not accept returns once an item has shipped, as stated in our Refund Policy.

G. Lost, Delayed, or Missing Deliveries

1. Lost Packages

If your package has not arrived within 60 days of the order date, it is typically considered lost.
You may request a full refund or a free replacement.

2. Tracking Delays

If tracking does not update for 15+ business days, contact the carrier.
If unresolved, email us for assistance.

3. “Delivered” but Not Received

  • Wait 24 hours

  • Check with neighbors / household

  • Contact your local postal office

If still missing, contact us and we will help file a claim or offer a resolution.

4. Refused Deliveries

If a package is refused, return shipping costs may be deducted from the refund.
Shipping fees are non-refundable.

H. Customs, Duties & International Delays

For international orders:

  • Customs duties, taxes, and fees are the customer’s responsibility

  • Peonygear is not liable for customs delays

  • If held over 30 days, contact us for assistance

  • If returned due to unpaid customs, shipping fees are non-refundable

I. Delivery Responsibility & Inspection

Please inspect your package upon delivery.
If your item is damaged, incorrect, or missing, notify us within 48 hours with photos and order details.

This allows us to provide a suitable replacement or refund according to our Refund Policy.

J. Environmental Commitment

We reduce waste by producing items only after an order is placed and using eco-friendly packaging whenever possible.

K. Contact Us

Peonygear Customer Support

  • Email: support@peonygear.com

  • Phone: (209) 850-3168

  • Address: 323 N Thor St, Turlock, CA 95380, United States

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM PST