At Peonygear, we are committed to ensuring that your order is delivered securely and within the estimated timeframes. We operate using a print-on-demand model, which means every product is custom-made after you place an order and shipped directly from our production partners in Vietnam, China, or Mexico.

To help us deliver your order on time, please make sure that your shipping address is accurate and complete, including any unit or apartment numbers, abbreviations, and route details.

Peonygear is not responsible for lost or delayed shipments due to errors in the shipping address provided by the customer at checkout.

A. Order Processing, Transit Time & Cut-Offs

Order Processing

  • Orders are processed on business days (Monday to Friday, Pacific Standard Time).

  • Processing takes 5–7 business days, excluding weekends and public holidays.

  • Orders placed after the daily cut-off time will be processed the next business day.

Order Cut-Off Time

  • 5:00 PM PST (GMT-08:00)

Shipping Time

  • United States: 7–10 business days

  • International (Canada, UK, Australia): 10–17 business days

  • Total Estimated Delivery Time:

    • U.S. Orders: 12–17 business days

    • International Orders: 15–24 business days

No Order Processing on These Holidays

  • New Year’s Day

  • Presidents’ Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

B. Shipping Costs

  • USA Orders: Flat rate of $7.95

  • International Orders (Canada, UK, Australia): Flat rate of $9.95

  • Remote area shipping surcharges (if applicable) will be shown at checkout

C. Shipping Carriers & Delivery

We use the following logistics partners:

  • YunExpress, Yanwen, China Post for international shipping

  • USPS for final delivery in the United States

  • Canada Post, Royal Mail, and Australia Post for international destinations

Delivery times may be extended by 3–5 business days for remote or rural locations, including Hawaii, Alaska, and APO/FPO addresses.

D. Order Tracking

Once your order ships, you’ll receive an email with your tracking number. You can:

  • Track it via the courier’s official tracking page

  • Visit our [Order Tracking] page (if available on your website)

If your tracking number hasn’t been received within 5 business days after processing, please contact us at [email protected].

E. Address Accuracy & Changes

  • Customers are responsible for entering correct and complete address details at checkout.

  • Orders returned due to incorrect address are subject to additional reshipping charges.

  • Address changes can only be made within 24 hours after placing the order by emailing [email protected].

  • We cannot modify the address after the order has been shipped.

F. Order Cancellations

  • Orders may be canceled within 24 hours of purchase.

  • After this time, your order is sent to production and cannot be modified or canceled.

  • If you no longer wish to keep the product after shipment, you may request a return upon delivery (if applicable).

G. Lost, Delayed, or Refused Deliveries

Lost Packages

  • If your package has not arrived within 60 days from the order date, it is considered lost.

  • You may request a full refund or a replacement free of charge.

Tracking Delays

  • If tracking hasn’t updated for 15+ business days, please contact us.

  • If a package is marked as “Delivered” but not received:

    • Wait 24 hours

    • Check with neighbors or family

    • Contact your local postal service

    • Still missing? Contact us to open a claim

Refused Deliveries

  • If a package is refused at delivery, return shipping costs will be deducted from any refund.

  • Shipping fees are non-refundable.

H. Customs, Duties & International Delays

For international orders:

  • Customs duties, taxes, and fees are the customer’s responsibility

  • Peonygear is not liable for customs delays or charges

  • If a package is held at customs for 30+ days, contact us for assistance

  • If a package is returned due to unpaid customs, shipping fees are non-refundable

I. Delivery Responsibility & Inspection

Customers are responsible for inspecting packages upon delivery.
If items are damaged, missing, or incorrect, notify us within 48 hours of delivery with photos and order details.

J. Environmental Commitment

We aim to reduce waste by using eco-friendly packaging whenever possible and by operating on a made-to-order basis.

K. Contact Us

If you have any questions about your shipment, we’re here to help.

Peonygear Customer Support
📧 Email: [email protected]
📞 Phone: +1 (209) 850-3168
📍 Address: 323 N Thor St, Turlock, CA 95380, United States
🕘 Hours: Monday to Friday, 9:00 AM – 5:00 PM PST