At Peonygear, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://www.peonygear.com or make a purchase from us.

By using our site, you agree to the terms outlined in this policy.

1. What Information We Collect

When you visit our site or place an order, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, payment method details (processed securely via third-party processors like Stripe or PayPal)

  • Order Details: Products purchased, order history, order number

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, time of access, and pages viewed

  • Cookies & Tracking Data: See “Cookies & Tracking” section below

We do not collect or store your full credit card number. All transactions are processed through secure third-party payment gateways.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To provide shipping updates and order confirmations

  • To respond to customer service inquiries

  • To personalize your shopping experience

  • To improve our website, products, and marketing

  • To prevent fraud and ensure website security

  • To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences

  • Track site traffic and usage analytics

  • Offer relevant promotions or ads through third-party platforms (e.g., Google, Meta)

You can control or disable cookies through your browser settings.

4. Sharing Your Information

We share your data only when necessary, with trusted third parties such as:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping and fulfillment partners

  • Email service providers (for order confirmations and updates)

  • Analytics tools (e.g., Google Analytics)

  • Fraud prevention services

These partners are required to keep your information secure and use it only to perform specific tasks on our behalf.

5. How We Protect Your Data

We implement industry-standard security measures including:

  • SSL encryption across our website

  • Secure server infrastructure

  • Limited access to personal data by authorized personnel only

However, no online transmission is 100% secure. While we do our best, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing emails (via the unsubscribe link)

To make a request, please contact us at [email protected].

7. Third-Party Links

Our website may include links to third-party websites (e.g., payment gateways, shipping trackers). We are not responsible for the privacy practices or content of those websites.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that data from a child has been collected, we will take steps to delete it immediately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised “Effective Date.”
We encourage users to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: [email protected]

  • Phone: +1 (209) 850-3168

  • Address: 323 N Thor St, Turlock, CA 95380, United States

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM PST