Privacy Policy

At Peonygear, your privacy and personal information are very important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact our support team.

By using our website, you agree to the practices described below.

A. Information We Collect

We collect information in the following ways:

1. Information You Provide to Us

When placing an order or contacting support, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely)

  • Order notes or customization details

Note: Peonygear does not store your full credit card numbers or sensitive payment information.

2. Information Collected Automatically

When browsing our site, we may collect:

  • IP address

  • Device and browser type

  • Pages viewed

  • Click actions

  • Referring website

  • Cookie/session data

  • Approximate location (country or region)

3. Information from Third-Party Services

We may receive limited information from:

  • Payment gateways (Stripe, PayPal)

  • Analytics tools (Google Analytics)

  • Advertising platforms (Google Ads, Meta Ads, TikTok Ads)

This data is used for processing orders, analytics, and fraud prevention.

B. How We Use Your Information

We may use your information for:

  • Processing and fulfilling your orders

  • Sending order confirmations and shipment updates

  • Responding to customer inquiries

  • Improving our website and services

  • Detecting and preventing fraudulent activity

  • Personalizing your shopping experience

  • Complying with legal requirements

We do not sell or rent your information to third parties.

C. How We Share Your Information

We only share information with trusted partners when necessary:

1. Fulfillment & Shipping Partners

Our facilities in Vietnam, China, and Mexico receive only the information required to produce and ship your order.

2. Payment Processors

Stripe, PayPal, and similar processors securely handle your payment details.
We do not store your full payment information.

3. Service Providers

We may use third-party tools for:

  • Email distribution

  • Analytics

  • Advertising

  • Website optimization

These partners are required to maintain privacy and use data only for specific services.

D. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential website features (cart, checkout)

  • Improve site performance

  • Analyze visitor behavior

  • Measure marketing effectiveness

You can disable cookies through your browser settings; however, some features may not function correctly.

E. Data Storage & Security

We take reasonable security measures to protect your information, including:

  • SSL encryption

  • Secure hosting environments

  • Restricted internal access

  • PCI-compliant payment processing

While no system is 100% secure, we follow industry best practices.

F. Your Rights

Depending on your location, you may have the right to:

  • Access your stored information

  • Request corrections or updates

  • Request deletion of your data

  • Restrict processing

  • Request a copy of your information

  • Opt out of marketing communications

To submit a request, contact us at support@peonygear.com.

G. Data Retention

We retain customer information only as long as necessary to:

  • Process orders

  • Provide support

  • Maintain business records

  • Meet legal requirements

When no longer needed, data is securely deleted.

H. Third-Party Links

Our website may contain external links. Peonygear is not responsible for the privacy practices or content of third-party websites.

I. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided data, please contact us immediately.

J. Changes to This Privacy Policy

We may update this policy occasionally.
Changes take effect immediately upon posting on this page.

K. Marketing Communications

We may send promotional emails, product updates, or special offers if you choose to subscribe.
You may opt out at any time by clicking “Unsubscribe” in any email or by contacting us at support@peonygear.com.

We do not send marketing emails without your consent.

L. Do Not Track Signals

Our website does not currently respond to “Do Not Track” (DNT) signals from browsers.
We continue to monitor privacy and tracking regulations and may update this practice in the future.

M. International Data Transfers

Your information may be stored or processed on servers located outside your country, including:

  • United States

  • Vietnam

  • China

  • Mexico

By using our website and placing an order, you consent to the necessary transfer of data required for order fulfillment, support, and website operations.

N. Contact Us

If you have questions or concerns regarding your personal data or this Privacy Policy:

Peonygear Customer Support

  • Email: support@peonygear.com

  • Phone: (209) 850-3168

  • Address: 323 N Thor St, Turlock, CA 95380, United States

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM PST